FAQ

1. Do these products work for my skin?

Our skincare products are formulated to support a variety of skin types. However, everyone’s skin is different, and individual results may vary.

If you have specific skin concerns or sensitivities, we recommend speaking with a skincare professional before introducing new products into your routine.

2. Do you offer refunds or exchanges?

Due to the nature of our products, all sales are final.

Refunds or exchanges are only available if you receive the wrong item. Please contact us as soon as possible if there is an issue with your order.

3. My skin is breaking out. Is this normal?

When introducing new skincare products, some people may experience temporary changes in their skin. Certain active ingredients can sometimes cause what is commonly referred to as “purging.”

However, not every breakout is purging. If you experience persistent, worsening, painful, or irritated breakouts, discontinue use of the product and consider consulting a dermatologist or skincare professional.

4. How do I book a facial or waxing service?

Ready to book your next service? 💙

Visit our booking page to schedule a facial or waxing appointment:

BOOK A SERVICE⁠

You can also contact us with any questions about our services.

5. In what order should I use my skincare products?

For a basic skincare routine, we recommend:

1. Cleanser → 2. Toner → 3. Mask → 4. Serum → 5. Moisturizer

For your morning routine, always finish with a broad-spectrum SPF.

💡 Tip: Masks aren’t necessarily an everyday step. Follow the directions for the specific mask you’re using and adjust your routine based on your skin’s needs.

6. How often should I use my skincare products?

Product frequency depends on the specific product and your skin’s needs. Always follow the usage directions provided for each product. If you’re introducing a new product, consider adding it gradually to your routine so you can see how your skin responds.